Our Impact / Community

Disaster Relief and Response

We are committed to supporting communities in times of crisis through our Disaster Relief by Amazon (DRbA) program. Amazon’s disaster relief efforts utilise our global logistics capabilities to provide the fastest, most effective aid. These strengths enable us to ship Amazon-donated items, and items donated by partners, to communities as soon as possible after a natural disaster. Since 2017, Amazon has donated more than 10.7 million relief items to support people impacted by over 50 natural disasters around the world.
Two women wearing safety vests and face masks pack Amazon boxes on a table in support of disaster relief efforts.

Every year, people around the world are impacted by natural disasters and Amazon is there to help quickly.

Worldwide, we have filled cargo jets and shipped truckloads of Amazon-donated items to communities ravaged by natural disasters, and we’ve made it easy for customers to donate products through Amazon.com.au. Amazon Web Services enables disaster response organisations to access cloud services at the edge, even in the harshest conditions. The AWS Disaster Response Action Team allows customers to focus on mission-critical functions, while AWS implements deployable infrastructure based on customer need.

Amazon Australia helps protect frontline workers with hand sanitiser donation

COVID-19 has put a lot of extra pressure on frontline staff at the St Vincent de Paul Society NSW (Vinnies) to support families in need. To help, Amazon Australia and Harris Technology teamed up donated 180,000 units of hand sanitiser.

In response to the extreme 2019-2020 bushfire season in Australia, Amazon Australia supported the Fires Near Me app with a dedicated TAM and $100+ in credits.

This resulted in over 1.28 million downloads in November 2019 alone, and at one point there were 750,000 downloads in a 36-hour period. The app topped the charts for free app downloads in the Google Play Store and the Apple App Store. We also provided 24/7 support during peak periods for the ACT Emergency Services Agency website at the height of the territory’s bushfire disaster, and facilitated staff donations to the Rural Bush Fire Service and The Smith Family to support those in bushfire ravaged communities.

We teamed up with Drought Angels to deliver smiles to 500 farming families

Communities across Australia are still feeling the impact of the devastating bushfires that swept the nation. We’ve teamed up with Drought Angels to help deliver smiles to Aussie families across the country.

Now, more than ever, there is a focus across the business community on ensuring our communities remain resilient and strong.

In 2020, the ANZ Communications team, in collaboration with the global disaster recovery team, launched Project Resilience, a program for local councils and small businesses where they can apply for $5K in credits to improve their business continuity plans and assist them in times of disaster. To further support communities impacted by the fires, we worked with nonprofits on the frontline of relief efforts including the Australian Red Cross (ARC) and BlazeAid to donate much needed relief items including water, food, safety clothing, and building materials. We also made cash donations to the ARC, the Salvation Army Australia, WIRES, and Rural and Country Fire Services.