The customer is at the heart of everything we do. Amazon is a place where smart, passionate people obsess over customers and innovate on their behalf. We are proud to provide a safe, positive work environment for our workforce.
It’s always “Day 1” at Amazon—that’s our approach to doing everything with the energy and entrepreneurial spirit of a new organisation on its first day.
Building the future is inspiring and fun, but it’s not easy. Amazon employees aren’t just encouraged to come up with the next big idea, they’re empowered to own and build it. Being a builder comes with an appetite for risk taking. Founder and Executive Chairman Jeff Bezos has called Amazon “the best place in the world to fail.” Learning from our failures, and applying them to the next big idea, is at the heart of delighting customers and inventing things we never thought possible. Employees are encouraged to take ownership of their work and careers. We believe this means people grow faster at Amazon than they would anywhere else.
We listen to our employees and innovate to keep each of them healthy and safe while they are at work.
In 2020, we invested US$11.5 billion in COVID-19-related initiatives globally to get products to customers and keep employees safe. This includes investments related to safety measures, such as personal protective equipment, enhanced cleaning of our facilities, and dozens of processes that allow for effective social distancing.