Delivery and Logistics

Our Operations and Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Together, we create, we build, and we take ownership for what we do—whether we’re developing new technology in-house, launching an Amazon fulfilment centre, or delighting our customers by delivering packages directly to them. We’re constantly creating the ideas, services, and products that make life easier for millions of customers.
  • Our fulfilment network is made up of state-of-the-art technology and a variety of building types and sizes to support processing orders, but it’s truly our people who bring the magic of Amazon to life for our customers.
  • Getting orders from delivery stations to customers’ doorsteps is the “last mile” for delivery. We deliver goods to homes, businesses, and Amazon Hub locations all over Australia. This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon technology.
  • We support customers around the globe, advocating for them through phone, email, and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps and through Amazon’s family of digital products such as Kindle, Echo, and Alexa.