What We Do

Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. From delivering household essentials to their doorstep to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.
  • We work every day to earn and keep customers’ trust. We do this through convenient services and the thousands of small and medium businesses that add significantly to our product selection.
  • From Alexa and Echo, Fire TV, and more, customers are using devices and services to make their daily lives easier and more enjoyable.
  • Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company.
  • We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Twitch, Amazon Music, and more for customers to enjoy.
An Amazon employee in a fulfilment centre wears a mask and safety vest and is holding Prime packages up for the camera.

We operate a lot like a set of startups, embracing invention and creating stores, devices, and services that our customers will use, share, and love.

Our passion for delighting customers drives us to constantly invent on their behalf. Working backward from customer needs, we’re constantly seeking to improve our services, add benefits and features, and invent new products. With this in mind, over the years we’ve launched innovative services such as Prime, Alexa and our family of Echo devices, award-winning entertainment, and exclusive Amazon products.
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