KEY TAKEAWAYS
- Customers can find low everyday prices across our extensive selection of products, from everyday essentials to tech and fashion, and beyond
- Amazon makes it easier for customers to find what they want with shopping tools that offer recommendations when shopping
- Amazon saves customers time, offering same-day and next-day delivery across millions of products with Prime members benefiting from shopping, delivery, savings, deals and entertainment in a single membership
- Customers can shop with confidence knowing purchases are backed by Amazon's customer service, easy free returns, and A-to-z Guarantee that makes it right if an item doesn’t arrive on time or as expected
For more than 8 years in Australia, Amazon has been focused on one thing: making customers' lives easier, better, and more affordable every day. What started as an online bookstore has grown into a shopping destination where hundreds of millions of products are available at customers' fingertips—all with everyday low prices, fast and reliable delivery, and customer service that works hard to earn and keep customers’ trust.
In an era where customers have more choices of where to shop, Amazon continues to invest and innovate relentlessly to raise the bar for customers. Low prices shouldn't mean slow delivery. Fast delivery shouldn't mean a limited selection. And a vast selection shouldn't mean sacrificing quality.
Does Amazon offer the best prices?
We work hard to offer customers everyday low prices every day that meet or beat other retailers across the vast selection of products in our store. And, whilst independent sellers set their own prices, we provide sellers with a suite of services and tools for informing business decisions that both drive sellers’ success and that keep prices low and competitive for customers.
In addition to everyday low prices, we offer customers additional ways to save, including:
- Savings on recurring purchases: Subscribe & Save delivers up to 10% off household essentials customers buy regularly, with flexible delivery schedules.
- High-quality, low-priced Amazon brand products: Customers can shop tens of thousands of low-priced items, from Amazon brands like Amazon Basics, and Amazon Essentials, offering quality alternatives across a wide range of categories, including fashion and tech—all at prices customers love
- Find ultra-low-priced products you love: Amazon Haul offers ultra-low prices on fashion, home, lifestyle, and electronics. Delivery takes up to two weeks, depending on your location
- Savings on sustainable choices: Amazon Resale and Amazon Renewed offer quality used, returned, and refurbished products, helping customers save when they shop secondhand. There's also Amazon Outlet, with savings on hundreds of overstock items
- Savings events throughout the year: All customers can find additional savings during deal events throughout the year, including seasonal events like Amazon Mid-Season Sale, Back to School, and Black Friday, with deep discounts across every category. Prime members benefit from exclusive access to even more deal events, including Prime Day and Prime Big Deal Days. Customers globally save billions on deals and discounts every year shopping with Amazon
What does Amazon sell, and how can customers find the right products?
Amazon Australia offers over 200 million products across every category and price point—from electronics, fashion, beauty, household essentials, toys, and everything in between. That vast selection comes from a combination of global and local name brands, local brands, and independent sellers. Globally, more than 60% of items sold in Amazon stores are from independent sellers, most of which are small and medium-sized businesses.
Whether customers know exactly what they want or are browsing our product catalog, we are continually investing in innovations that make shopping on Amazon easier, faster, and more convenient—like personalized recommendations and AI shopping tools. This includes AI review highlights, our AI-generated "Customers say" summaries, which distill common themes from across customers' written reviews — so customers can quickly determine at a glance whether a product is right for them. With Amazon Lens, customers can upload an image, take a photo in-app, or scan a barcode to discover exact matches and similar items instantly in the Amazon Shopping app.
Customers in Australia can also shop fresh grocery through our partnership with family-owned grocer Harris Farm Markets, bringing the grocer's premium fruit and veg, quality meats, and specialty products to Amazon.com.au. Customers in more than 100 suburbs in Sydney, more than 90 suburbs across Brisbane, more than 25 suburbs on the Gold Coast, more than 50 suburbs in Canberra, and 56 suburbs in Newcastle and Lake Macquarie can now shop thousands of Harris Farm products with same-day and next-day delivery with 2-hour delivery timeslots. Now in addition to more than 55,000 non-perishable grocery items and everyday essentials already available on Amazon.com.au, customers have even more selection, competitive value, and the convenience expected from Amazon.
How fast and reliable is Amazon delivery?
Amazon has heavily invested to build one of the most advanced logistics networks in the country. This means that more customers have access to same-day and next-day delivery across millions of products spanning every category from electronics and groceries to beauty, toys, and fashion and more. This investment means seven out of ten (72%) Aussies able to access free next day delivery, or faster with Amazon Prime.
Prime members can access Prime Fast and Free Delivery, in as fast as 5 hours for Sydney, Melbourne, Brisbane and Perth. In fact, in 2025, Amazon delivered its fastest Prime speeds ever in Australia, with more than 70 million items arriving the same or next day.
Other convenient delivery options include:
- Free delivery on qualifying orders for all customers
- Amazon Day – choose a regular delivery day to consolidate orders
- Add to Delivery - As a Prime member, you can instantly add items to an upcoming delivery without paying additional shipping fees.
- Delivery to 235 Amazon Lockers nationally
What are Amazon Prime’s benefits?
Amazon Prime is an all-in-one membership which brings together the very best of Amazon: faster delivery, bigger savings, epic entertainment, and exclusive benefits - and it keeps getting better, year after year.
For just $12.99 per month or $99 per year, Prime members in Australia enjoy:
- Prime exclusive deals during deal events like Amazon Mid-Year Sale, Black Friday, and Prime-exclusive Prime Day and Prime Big Deal Days.
- Unlimited access to fast, free delivery on millions of Prime-eligible items across every category— included in the membership.
- Access to Prime Original series and films on Prime Video such as Fallout S1-2, Elle, The Boys S1-5, The Lord of the Rings: The Rings of Power, Tom Clancy’s Jack Ryan: Ghost War, Reacher S1-4, The Summer I Turned Pretty S1-3, Off Campus and Australian Prime Original series; The Narrow Road to the Deep North, The Test S1-3, Deadloch S1-2, The Lost Flowers of Alice Hart, Top End Bub and Final Siren: Inside the AFL alongside other popular movies and TV shows; access to 100 million songs in shuffle mode with Amazon Music and more.
Find the right Prime membership for you amazon.com.au/prime.
What does Amazon do to help customers shop with confidence?
Customers can shop from Amazon and any independent seller in our store with confidence. Products sold directly by Amazon are backed by Amazon's well-known customer service and returns policy. Products sold by third-party sellers are protected by Amazon's A-to-z Guarantee, which means a full refund or replacement if items don't arrive, arrive damaged, or don't match their description.
Amazon's customer service team is available 24/7 to help with any question, issue, or request. Our systems also work proactively, monitoring deliveries and reaching out to customers when something may have gone wrong, often resolving issues before customers are even aware of them.
How does Amazon invest in Australia?
As well as delivering for customers, Amazon is committed to bringing meaningful benefit to the communities that we operate in. Amazon has invested over $35 billion across our businesses in Australia since 2011, with $8 billion in 2025 alone. We’re a committed partner to community organisations up and down the country, whether that’s by utilising our logistics capabilities to deliver disaster relief supplies during times of crisis, or partnering with the St Vincent de Paul Society and the Australian Red Cross to deliver supplies to communities in need.
Amazon also employs more than 8,000 permanent employees across corporate and operational roles across Australia. Permanent roles offer employee benefits including subsidised health insurance for the entire family, free life insurance, up to 20 weeks parental leave pay and access to Career Choice program - an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. With Career Choice, Amazon pre-pays 100% of tuition, up to AUD$8,000 every year, and reimburses approved books and fees for eligible employees.
We know that independent Australian sellers have many options to reach customers. That’s why we constantly innovate on their behalf. Thousands of Australian businesses sell in our stores globally, many of them small and medium-sized. In 2024, more than 33 million products were sold by Australian sellers in Amazon stores – that's over 60 products every minute. Helping those Aussie businesses reach customers around the world often with same-day or faster delivery for Prime members, remains a fundamental part of Amazon’s business here in Australia.
What’s next?
“We never take for granted the trust Australians place in us every time they shop. We know every dollar matters to customers and their families, so whether it's household essentials for the week, a last-minute gift, or something special for the home, our job is to make it easy with fast, reliable delivery and low prices across every category. Customer obsession is at the heart of everything we do. We've come a long way since launching here, but we're really just getting started. We'll keep investing, keep innovating, and keep earning our place in Australian households every single day.” Matt Benham, Country Manager, Amazon Australia
